The platform sends and receives mail from your own addresses, per organization.
Mail servers
A mail server belongs to an organization: outgoing SMTP, incoming IMAP, and whether the mailbox is shared or personal.
A personal mailbox is the owner's, and nobody else's
Not the team's, not an administrator's, not a superuser's. This is a permanent rule of the platform, not a setting: a system that lets an administrator read staff mail is a system nobody can be honest in.
Shared mailboxes are the ones the team works together — info@, sales@,
bugs@. Those can feed the helpdesk.
Reading and writing
Inbox, compose, reply and threads live in the back office. Messages are grouped into conversations, attachments are stored in the private file store, and everything sent is logged.
Every message goes out as full HTML mail. Signatures are per person and per organization, so the same account writing for two firms signs correctly for each.
Sending is one door
Everything the platform sends — an invoice, a reminder, a ticket reply, a campaign — goes through one gate. That gate knows the organization's server, logs what was sent, and refuses what it should refuse.
| Guard | Why |
|---|---|
| Known contacts only | The platform is not a tool for mailing strangers |
| Test redirect | On a test system, everything goes to one address instead of to customers |
| Timeouts | A dead mail server must not hang the application |
| Bounce suppression | An address that hard-bounced is not written to again |
Deliverability
SPF, DKIM and DMARC decide whether your mail arrives at all. The deliverability screen checks your domain and says what is missing — this is DNS work, done once, and worth doing before the first campaign rather than after it.
Templates
The wording of every automatic mail is a template you can edit, per organization: invoices, reminders, portal invitations, ticket replies.
Campaigns
Bulk mail to contacts who opted in. Opt-in is not configurable and not a default that can be flipped — a campaign to people who did not ask is a legal problem, not a marketing decision.
Quotas
Personal mailboxes have a storage quota per user, so one large mailbox cannot fill the disk for everybody.